It is easy to communicate well when we are feeling great. But in stressful situations, all kinds of communication breakdowns can occur while:
• Giving a critical performance review
• Saying no to someone
• Confronting disrespectful behavior
• Setting boundaries
• Asking for your needs to be met
We all must deal with difficult conversations at work and at home. We sometimes attempt them; we often avoid them. The challenge in communication is that everyone has a different picture of reality based on different perspectives, information, and perceptions.
Coaching Designs International helps you develop a process to facilitate these conversations. Depending upon your situation, you may wish to participate in a team session if you want to facilitate open dialogue and involve a team or group of people. Coaching takes you through a discovery process so you can go beyond your assumptions:
• Learn how to initiate a difficult conversation based on a neutral story
• Say anything - with the appropriate language and intention
• Make a conscious choice to be generous and compassionate to create a space for dialogue
• Move toward the best possible outcome
*We would like to give credit for some concepts and short excerpts taken from the book “Difficult Conversations, How To Discuss What Matters Most”, by Douglas Stone, Bruce Patton, Sheila Heen.
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It is easy to communicate well when we are feeling great. But in stressful situations, all kinds of communication breakdowns can occur. We help you develop a process to facilitate these conversations. ➤ Read More